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Shipping & Returns

Shipping Policy

At Gadget Eleven, we are committed to providing our customers with a seamless shopping experience, which includes fast and reliable shipping.

Processing Times

Orders are typically processed and shipped within 1-2 business days of receiving the order. During peak periods or holidays, processing times may take longer. If there is any delay in processing your order, we will notify you via email.

Shipping Methods

We offer a variety of shipping methods to ensure that your order arrives in a timely and cost-effective manner. Our shipping options include:

  • Standard Shipping: Delivery typically takes 5-7 business days from the date of shipment.

  • Expedited Shipping: Delivery typically takes 2-3 business days from the date of shipment.

  • Overnight Shipping: Delivery typically takes 1 business day from the date of shipment.

Please note that shipping times may vary depending on your location and the shipping carrier used.

Shipping Rates

Shipping rates are calculated based on the weight and size of the items in your order, as well as the shipping method selected. You can view the shipping cost for your order during checkout.

International Shipping

At this time, we only offer shipping within Nigeria. We do not offer international shipping.

Order Tracking

Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your order on the carrier's website.

Delivery Issues

If there are any issues with the delivery of your order, please contact us immediately so that we can assist you in resolving the issue.

Thank you for choosing Gadget Eleven for your shopping needs. We appreciate your business and are committed to providing you with the best possible shopping experience, including fast and reliable shipping.

Return & Exchange Policy

At Gadget Eleven, we want our customers to be delighted with their purchases. If for any reason you are not satisfied with your purchase, we offer a flexible return and exchange policy.

Returns

If you are not completely satisfied with your purchase, you may return it within 3 days of the purchase date. To be eligible for a refund, the item must be in its original condition, unused, and in its original packaging.

To initiate a return, please get in touch with our customer service team to obtain a return authorization. Once the return is authorized, you will be provided with a return shipping label.

Please include the return shipping label and a copy of your order confirmation in the package.

Once we receive and inspect the returned item, we will issue a refund to the original payment method used for the purchase. Please note that shipping charges are non-refundable.

 

Exchanges

If you would like to exchange an item for a different size or color, don't hesitate to get in touch with our customer service team to obtain an exchange authorization. Once the exchange is authorized, you will be provided with a return shipping label.

Please include the return shipping label and a note specifying the desired exchange in the package.

Once we receive and inspect the returned item, we will ship the replacement item to you free of charge.

If the desired exchange is not available, we will issue a refund to the original payment method used for the purchase within 7 to 14 days of return.

Please note that all exchanges are subject to availability and must be made within 7 days of the purchase date.

Defective or Damaged Items

If you receive a defective or damaged item, please contact our customer service team immediately to initiate a return or exchange. We will provide a return shipping label and work with you to resolve the issue as quickly as possible.

Thank you for choosing Gadget Eleven. We are committed to providing you with the best possible shopping experience, including a flexible return and exchange policy. If you have any questions or concerns about our policy, please do not hesitate to contact us.

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